Refund policy

1. RETURN & REFUND POLICY

We want you to be confident in your purchase. If something isn't right, here's how returns work.

Return window — You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition and packaging, and resalable.

How to start a return — Contact us through our Contact page with your order number and the reason for the return, and we'll send return instructions. Please don't ship anything back before receiving authorization.

Return shipping — For non-defective returns, the customer is responsible for return shipping. Because much of our equipment ships by freight, return shipping on large items can be significant, so please contact us for an estimate first. A restocking fee of up to 15% may apply to large-equipment returns to cover freight and inspection.

Damaged or defective items — If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the product and packaging, and we'll arrange a replacement or refund at no cost to you. Please inspect all freight deliveries before signing.

Refunds — Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Non-returnable items — Used items, custom or made-to-order products, and clearance items aren't eligible for return unless they're defective.

Cancellations — Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, our standard return policy applies.

Questions? Reach us through our Contact page and a real person will help.